Frequent Asked Questions

Appointment & Cancellation PolicyTo provide the best experience for every guest and respect the time of both our clients and stylists, we kindly ask that any appointment changes or cancellations be made at least 24 hours before your scheduled appointment.Appointments canceled or modified with less than 24 hours' notice are considered late cancellations and will incur a fee equal to 25% of the scheduled service total.Guests who fail to arrive for their appointment, arrive more than 15 minutes late without notifying us, or do not show up for their scheduled service will be considered a no-show and charged 50% of the scheduled service total. No-show fees are non-refundable.If you anticipate being late, please give us a call as soon as possible. While we'll always do our best to accommodate you, arriving late may require us to modify or reschedule your appointment to avoid impacting the guests scheduled after you.As a courtesy, appointment reminders are sent via text message and email approximately 3 days and 48 hours before your appointment using the contact information provided at booking. These reminders are a convenience and should not be relied upon as your only reminder.Please note that not responding to or confirming a reminder does not cancel your appointment. To avoid cancellation fees, you must contact us directly to cancel or reschedule your appointment at least 24 hours in advance.Thank you for respecting our time and allowing us to provide every guest with the exceptional experience they deserve.