Frequent Asked Questions

Appointment & Cancellation PolicyTo provide the best experience for every guest and respect the time of both our clients and stylists, we kindly ask that any appointment changes or cancellations be made at least 24 hours before your scheduled appointment.Appointments canceled or modified with less than 24 hours' notice are considered late cancellations and will incur a fee equal to 25% of the scheduled service total.Guests who fail to arrive for their appointment, arrive more than 15 minutes late without notifying us, or do not show up for their scheduled service will be considered a no-show and charged 50% of the scheduled service total. No-show fees are non-refundable.If you anticipate being late, please give us a call as soon as possible. While we'll always do our best to accommodate you, arriving late may require us to modify or reschedule your appointment to avoid impacting the guests scheduled after you.As a courtesy, appointment reminders are sent via text message and email approximately 3 days and 48 hours before your appointment using the contact information provided at booking. These reminders are a convenience and should not be relied upon as your only reminder.Please note that not responding to or confirming a reminder does not cancel your appointment. To avoid cancellation fees, you must contact us directly to cancel or reschedule your appointment at least 24 hours in advance.Thank you for respecting our time and allowing us to provide every guest with the exceptional experience they deserve.

We're passionate about carrying products we truly believe in, and we hope you'll love them just as much as we do!If you purchase a retail product and it isn't the right fit, no worries! Simply bring it back within 7 days of your purchase, and we'll happily exchange it for another product. To be eligible for an exchange, the product must not be extensively used.Hair accessories, brushes, and hats that are determined to be defective are also eligible for exchange.All hot tools and electrical appliances are final sale. If you experience an issue with your tool, we recommend contacting the manufacturer directly for warranty assistance. Be sure to register your tool after purchase so you can take full advantage of the manufacturer's warranty.Please note that all sales are final on products, tools, accessories, and salon services. This includes all hair extension services and hair extension purchases. We do not offer refunds.

At Rooted, our goal is for you to leave feeling confident, beautiful, and completely in love with your hair. We understand that sometimes a few small adjustments are needed to achieve your perfect result, and we're always happy to work with you to make that happen.If something doesn't feel quite right after your appointment, please don't hesitate to reach out—we genuinely want to hear from you. As a small business, we truly appreciate the opportunity to make things right and ensure you leave with a look you love.To qualify for a complimentary adjustment, we ask that you contact us within 3 days of your original appointment. Once we hear from you, we'll work with you to schedule your adjustment within 10 days of your original service.Our satisfaction policy is intended for adjustments to the original service discussed during your consultation. It does not apply to changes in preference or requests for a different color, cut, or style than what was originally agreed upon.Your happiness means everything to us, and we're committed to providing an exceptional experience from the moment you arrive until long after you leave our chair.

Great question! A card on file allows us to reserve dedicated time just for you while protecting the schedules of our stylists and guests.Each appointment is carefully planned, and many of our guests book weeks—even months—in advance. When an appointment is canceled at the last minute or missed entirely, it's often too late to offer that time to another guest who has been waiting for an opening.Keeping a valid credit card on file allows us to honor your reservation while helping us protect the valuable time of our team. Your card will only be charged in accordance with our Cancellation & No-Show Policy.Your Information Is SecureYour privacy and security are important to us. Our online booking system is Level 1 PCI compliant—the highest standard of payment card security in the industry. All credit card information is securely encrypted and stored, giving you peace of mind that your payment information is protected.

Because you're gorgeous, of course! ✨But beyond that, photos are a wonderful way for our artists to celebrate their work and share the beautiful transformations created inside our salon.Whether it’s a major hair transformation, a fresh new look, or simply maintaining the style you love, we enjoy showcasing the variety of services and creativity our team brings to life every day.With your permission, photos may be used for our salon’s marketing, including social media, website content, email marketing, and promotional materials. These images help future guests discover our work and get inspired for their own hair journey.If you prefer not to be photographed, just let your stylist know—we completely respect your privacy and are happy to honor your request.Thank you for allowing us to celebrate your beautiful hair and share the artistry behind each transformation!

Every beautiful transformation begins with a conversation. Your consultation allows your stylist to understand your hair history, lifestyle, goals, and expectations so we can create a personalized plan just for you.During your consultation, we will discuss your desired look, maintenance expectations, investment, and the best approach to achieve your goals while maintaining the integrity of your hair.For larger transformations, color corrections, extensions, or major changes, a consultation may be required prior to booking.

We love creating a relaxing experience for our guests and ask that additional guests and children attend only when necessary. Limited seating and a peaceful salon environment allow us to provide the best experience possible

Please let your stylist know of any allergies, sensitivities, or concerns before your service. While we take every precaution to provide a safe experience, guests are responsible for communicating any known sensitivities before products are applied.